Frequently Asked Questions

What are your customer support hours?

Our support team is located in the United States with official hours weekdays (Monday-Friday) from 8am to 5pm Eastern Standard Time. US federal holidays are observed. Support is managed through our ticketing system. Tickets can be opened by emailing us at [email protected] or via our web portal.

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How can I pay for my order?

For your convenience we offer Credit Card, Paypal, and Bitcoin. No matter which way you decide to go, it is always simple and secure!

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Where Is My Order Confirmation Email?

If you have not received an order confirmation email or a response to a support request within 24 hours, please check your junk and other mail filters to ensure that you can receive email from the following addresses:

  • support at brimllc.com
  • notifications-support at brimllc.com

 

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My order included installation, when will it be performed?

Please open a ticket with your order number and connection details for the server you would like us to install the extension.  We require Magento admin access as well as SSH or FTP access.

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How Do I Download My Products?

  • To download your product make sure you are logged in.Login
  • If not enter your username and password and click login.Login Page
  • You will be redirected to “My Account”. Find and click the “My Products” link in the sidebar on the left hand side.My_Products
  • Click on the “Downloads” link of the product you wish to download.My_Products_List
  • On the downloads page click the link you wish to download.
    My_Downloads

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How Do I Extend or Renew Support/Upgrades?

  1. 
To extend or renew your support, you will first need to login to ecommerce.brimllc.com.
    LogInPic
  2. Once logged in, go in to “My Account”.
    2014-05-22_10-57-51
  3. Once you have accessed your account, select “My Products”.
    MyProductsPic
  4. Now you can “Extend support”. When selecting, make sure to select the proper product from the product list.
    ExtendSupportSelectPic
  5. Select the duration of time for how long you want your support extended.
    Extend1Year
  6. Simply continue through the checkout process.
    ProceedToCheckout

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Extensions

How long am I entitled to updates?

All customers get 6 months of support and updates with the purchase of any extension by default.  Support and updates extended when adding products to your cart or via My Account after the initial purchase.

Extension releases are announced via our Blog and Twitter Feed.  Updates can be downloaded from our extension store, see this post for details.  Download links will be automatically updated with the latest release while in your support period.

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Is your extension compatible with extension…?

All of our extension are coded to Magento’s best practices and play as nice as possible. However we can not guarantee that our extensions are completely compatible with extensions from other vendors.

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Do you offer a trial version of your extensions?

No. We do not offer trial versions for any of our extensions at this time. However we do offer a 15 day money back guarantee.

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Why am I getting a 404 error with the extension configuration?

The 404 error message is caused by a permission issue when installing a new extension. Logging out and back in will solve the problem.

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My order included installation, when will it be performed?

Please open a ticket with your order number and connection details for the server you would like us to install the extension.  We require Magento admin access as well as SSH or FTP access.

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How Do I Download My Products?

  • To download your product make sure you are logged in.Login
  • If not enter your username and password and click login.Login Page
  • You will be redirected to “My Account”. Find and click the “My Products” link in the sidebar on the left hand side.My_Products
  • Click on the “Downloads” link of the product you wish to download.My_Products_List
  • On the downloads page click the link you wish to download.
    My_Downloads

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I’m getting this error after installing! “Fatal error: Brim_ModuleName_Helper_Data’ not found in /home/xxxxxxx/public_html/app/Mage.php on line 547″

This error is often the result of the cache not properly being flushed or the Magento compiler running while files are still uploading. The order of the installation should look like this: Disable Compiler -> Upload Files -> Flush Cache -> Recompile.

It is important to note that all files must finish uploading before you run the Magento compiler.

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Latest Releases

Grouped Options Version 2.2.0 (2/16/2016)

  • Added configurable swatch support for Magento 1.9.1+
  • Added file custom option support

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Full Page Cache Version 3.1.5 (1/21/2015)

  • Ships with Mage_Cache_Backend_File containing additional bug fixes.
  • Improved formkey pattern matching.
  • Added support for Manadev’s layered navigation extension.

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Full Page Cache Version 3.1.4 (8/25/2014)

  • Improved HTML Detection.
  • Improved recently viewed products block update.

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Full Page Cache Version 3.1.3 (6/24/2014)

  • Added formkey replacement support for the level1 cache.
  • Added formkey replacement support for json encoded requests.
  • Added helper method to disable the page cache.
  • Fixed breadcrumbs container where the path was not correct based on last visited category.
  • Fixed use case where blocks without names could be hole punched.
  • Improved HTML response detection to prevent minification on non-html responses.

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Full Page Cache Version 3.1.1 (5/19/2014)

  • Improved form key compatibility with Magento 1.8.1. Removed checkout overrides. Now compatible with any extension using form keys.
  • Improved breadcrumb and navigation block updates when category path are not included in product urls.

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Cache Warmer Version 2.0.0 (4/3/2014)

  • Modularized crawler sources / page types
  • Added support for sitemaps
  • Added support for custom url lists
  • Added website filter
  • Improve crawler efficiency
  • Dropped support for Magento 1.4x & 1.5x

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Grouped Options Version 2.1.1 (1/28/2014)

  • Added support for the data/time custom option control
  • Fixed configurable custom options naming bug under some versions of Magento

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